Shipping policy

Bifanuo Logistics Policy

At Bifanuo, we strive to ensure that your orders are delivered in a timely and efficient manner. Below is our comprehensive logistics policy detailing shipping times, costs, and other important information to help make your shopping experience as smooth as possible.

Shipping Area

We currently ship to all 48 contiguous United States (continental U.S.). At this time, we do not ship to Hawaii, Alaska, Puerto Rico, Guam, or other U.S. territories. We also do not deliver to P.O. Boxes or APO/FPO addresses.

We are actively working on expanding our shipping capabilities to include international destinations in the near future.

Shipping Methods and Costs



Shipping Method Cost Delivery Timeframe
Standard Shipping Free on all orders 3–8 business days after processing

Total estimated delivery time from order placement: Please allow approximately 4–10 business days (processing + shipping) for your order to arrive. During peak seasons or holidays, this may extend by an additional 1–2 days.

Processing Time

  • Orders are typically processed within 1–2 business days of order confirmation.

  • During peak seasons or holidays (such as Black Friday, Christmas, New Year, Independence Day, etc.), processing times may be extended by an additional 1–2 business days.

  • You will receive an order confirmation email immediately after placing your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

You can also track your order status at any time by:

  • Logging into your account on our website

  • Navigating to the "Orders" section

Shipping Carriers

We partner with trusted carriers such as USPS and UPS to deliver your orders. The carrier assigned to your order may vary depending on your location and package size. You will see the carrier information in your tracking email.

Order Cancellation

If you need to cancel your order:

  • You may request a cancellation within 1 hour of placing your order by contacting our customer service team.

  • After 1 hour, we will do our best to intercept the shipment, but we cannot guarantee cancellation once the order has entered the processing or shipping stage. If cancellation is not possible, you may return the item in accordance with our Return Policy after delivery.

Damaged, Defective, or Lost Items

We take great care in packaging your order. However, if your item arrives damaged, defective, or is lost in transit:

  • Please contact our customer service team within 7 calendar days of the delivery date (or within 7 calendar days of the estimated delivery date for lost items).

  • To help us resolve your issue quickly, please include:

    • Your order number

    • A brief description of the issue

    • Photos of the damaged item or packaging (if applicable)

We will work with you to arrange a replacement, refund, or other resolution as quickly as possible.

Note: Reports submitted after 7 calendar days may not be eligible for a claim, but we encourage you to contact us anyway—we will review each case individually.

30-Day After-Sales Service

We stand behind the quality of our products. We offer a 30-day after-sales service for all purchases, starting from the delivery date.

If you experience any issues with your product within 30 days of delivery—whether it's a functional defect, missing parts, or other concerns—please contact our customer service team. We will assist you with:

  • Returns

  • Exchanges

  • Replacement parts

  • Technical support or usage guidance

For detailed instructions on how to initiate a return or exchange, please refer to our Return and Exchange Policy.

Returns and Exchanges Summary

  • Returns and exchanges are handled through our dedicated Return Policy (see link above).

  • Items must generally be returned in new, unused condition with original packaging, unless defective or damaged.

  • Return shipping costs may apply for non-defective returns—please check the Return Policy for full details.

  • Return Address: 2105 Buford Highway, Buford, GA 

Contact Us

If you have any questions about this logistics policy, need assistance with your order, or want to check on a delivery status, our customer service team is here to help.

  • Email: bifanuofficial@gmail.com

  • Website: Use the contact popup available on every page of our website

  • Response Time: We typically respond within 1–2 business days

We appreciate your business and are committed to providing you with the best possible shopping experience. Thank you for choosing Bifanuo!