Refund policy

1. 30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Return Eligibility Requirements:

  • Item must be in new, unused condition

  • All original tags and labels must be attached

  • Original packaging must be intact

  • Proof of purchase (such as order number or receipt) is required

2. How to Initiate a Return

Step 1: Contact Us
Send an email to bifanuofficial@gmail.com with your order number and reason for return.

Step 2: Get Return Authorization
Our customer service team will review your request. If approved, we will send you:

  • A return shipping label (prepaid)

  • Instructions on how to pack and where to send your package

Step 3: Ship Your Item Back
Please send your return package to the following address:

Return Address: 2105 Buford Highway, Buford, GA 30518

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you discover any of the following issues, contact us immediately:

  • Item is defective or damaged

  • You received the wrong item (does not match what you ordered)

We will evaluate the issue and make it right—whether through a replacement, exchange, or refund.

4. Refund Information

Refund Process:

  1. After we receive and inspect your return, we will notify you of the approval status

  2. If approved, your refund will be automatically processed to your original payment method within 10 business days

Important Notes:

  • Your bank or credit card company may take additional time to process and post the refund (typically 3–5 business days)

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at bifanuofficial@gmail.com and we will help you track it down

5. Contact Us

If you have any questions about returns or exchanges, feel free to reach out:

  • Email: bifanuofficial@gmail.com

  • Return Address: 2105 Buford Hwy NE, Buford, GA 30518, USA

  • Response Time: We typically reply within 1–2 business days

Thank you for choosing Bifanuo. We truly appreciate your trust and support!